Home. There’s no place like it.
And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And we’ve crafted a workplace that feels just as welcoming – where you can bring your ideas, be yourself, and feel right at home.
Department Overview
Central Operations is the link between the business and its store estate, making sure activity is planned, resourced, communicated, and deliverable in stores.
The department builds the store labour budget, translating the sales plan into the hours each store needs, and owns the workload plan that sets what stores do and when, smoothed across the year and balanced against the labour available.
It also owns store communications, the Store Operations Hub that handles and resolves store queries, and the supplier contracts and budgets that support day-to-day store operations.
Working closely with Finance, People, Commercial, and field teams, the department challenges demand so that everything landing in stores is realistic, well-timed, and clearly communicated, giving store teams a single, trusted point of contact and the support they need to deliver for customers.
Role In a nutshell
If you're organised, enjoy working with data and like keeping things running smoothly behind the scenes, this role could be a great fit.
You'll help keep our workforce planning tools, reports and schedules accurate and up to date, supporting stores to focus on what matters most, our customers. From maintaining workload plans and helping colleagues with system queries to producing reports and tracking actions, you'll play an important role in making sure the right information gets to the right people at the right time.
Working with teams across the business, you'll use data and insight to support decision-making, solve problems and help us find even better ways of working.
Work your way, together
We’re a hybrid business, which means you’ll have flexibility alongside time together with your team. In this role, you can expect 3 days a week in the office or on-site, helping you stay connected, collaborate and do your best work for our customers.