Home. There’s no place like it.
And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And we’ve crafted a workplace that feels just as welcoming – where you can bring your ideas, be yourself, and feel right at home.
At Dunelm, we are focused on making it easy for customers to feel at home while running a simple, efficient and well controlled business. Our ambition is to unlock near-term value and enable scalable, sustainable growth over the next five years through a customer-centric transformation driven by end-to-end systemic thinking. This will deliver a substantial productivity benefit and improve our operating cost-to-sales ratio long-term.
The Process Improvement Manager will play a pivotal role in delivering Dunelm's transformation ambition by identifying, shaping and leading strategic process improvement initiatives that drive measurable business value. The role is accountable for the delivery and realisation of agreed business benefits, including cost reduction, productivity improvement and operating model simplification, through enterprise-wide process transformation initiatives.
The role will help to embed a system thinking approach at Dunelm—viewing the organisation as a set of linked processes that collectively deliver outcomes—ensuring improvements optimise end-to-end flow rather than isolated steps.
Working across the enterprise, the successful candidate will play a key role in improving how value is delivered across the organisation through a connected system of processes – identifying and implementing improvements that make our processes simpler, faster and more effective. The role requires strong leadership, influencing and delivery capabilities, with responsibility for managing programmes from inception through to benefits realisation.
The successful candidate will operate confidently at senior leadership levels, helping to shape the E2E Process & Productivity transformation roadmap by identifying the process, capability and operating-model changes required to achieve Dunelm’s strategic and financial objectives. Advising Executive sponsors and DLT members on enterprise-wide transformation choices, sequencing, dependencies and trade-offs, influencing which opportunities are progressed and how benefits are delivered.
Work your way, together
We’re a hybrid business, which means you’ll have flexibility alongside time together with your team. In this role, you can expect 3 days a week in the office or on-site, helping you stay connected, collaborate and do your best work for our customers.