People love Dunelm. That statement is true for the millions of Customers, the ‘savvy home lovers’ who love the broad range of quality, value for money homewares products, the unique in-store and online experience, and Dunelm’s distinctive local feel. It is also true for the 12,000 Colleagues who benefit from an ambitious, entrepreneurial, family-oriented culture and challenger-brand mentality which combine to create an environment that is conducive to making things happen fast. And it’s also true for Investors who have seen strong and consistent returns to date and are excited by the leadership team’s calibre and vision, and the strength of Dunelm’s multi-channel offering.
Department Summary
This role is part of the wider Digital Team, as part of the overall Customer and Digital Team. The Digital Team is accountable for driving digital growth across the organisation alongside optimising and understanding customers (including Digital Trade, Performance Marketing and CRM Teams).
The role will work across other senior leaders in the business, including Tech, Commercial, Insight & Analytics, Customer, Supply Chain and Stores.
Role Summary
Reporting to the Chief Customer Officer, the role is a key digital leadership role and sits on the Dunelm Leadership Team, with significant influence on the strategic direction of the business and its Digital journey.
The candidate will bring digital trading expertise and leadership to drive our growth agenda through our digital channels. The post holder will have responsibility for driving sales, profitability, optimisation and experimentation and customer satisfaction wherever customers engage with digital channels as part of the omni-channel shopping journey.