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S4/H Quality Specialist

S4/H Quality Specialist

Posted:

02 Jul 2025

Hybrid (Leicester)

Technology

Permanent

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Overview

This role is based out of our Leicester office. We operate a hybrid working policy.

About Us

There’s no place like home.

And there’s nothing quite like helping people make theirs feel just right. That’s what we do at Dunelm.

We’re proud to be the UK’s number one homewares retailer, trusted by millions to make home life that little bit lovelier. But it’s not just about what we sell—it’s about how we work. We’ve built a culture that’s supportive, down-to-earth, and focused on doing the right thing. It’s a place where people feel welcome, valued, and able to make a real impact.

Quality Chapter

Behind the scenes at Dunelm, there’s a lot of advanced tech keeping everything running smoothly. Our SAP systems are at the heart of our finance, warehouse, and logistics operations—and we’re about to we about to enter an exciting a multi-year enterprise-wide SAP transformation programme (S/4 H Programme).

Our Quality Chapter plays a key role in making sure we deliver value in the right way. With over 60 quality advocates (QAs) embedded across 20+ crews and 6 domains, we focus on building quality in from the start—not just testing at the end.

We believe in whole-team ownership, continuous improvement, and finding the right balance between speed and quality. Our goal is simple: to help teams deliver great work that meets real customer needs, every time.

Dunelm’s SAP Solution

Dunelm’s SAP solutions underpin many of Dunelm’s operations including Finance, Manufacturing, Inventory management, Order management, Warehouse management, HR and Payroll. These SAP solutions will be coming out of mainstream support in Dec 2027 and at the end of their operational life in Dec 2030. Over the next few years, we are planning to replace these legacy SAP solutions with the latest SAP solutions starting with the replacement of SAP ECC with SAP S/4HANA.

Our People systems landscape consists of SAP HCM/Payroll and several other 3rd party solutions. Our plan is to replace this with SAP Successfactors as an integrated HCM Enterprise Suite solution. We will also be replacing our SAP EWM solution with SAP EWM HANA and SAP PO with SAP BTP Integration Services

If you’re excited about joining our growing Quality chapter, then please apply now for our immediate attention.

As a S4/H Quality Specialist, you will lead all our QA activities in our multi-year enterprise-wide SAP transformation programme ensuring that S/4HANA, Successfactors, EWM HANA and SAP BTP Integration Services are delivered to a high quality with minimal post go-live issues. You will be responsible for S/4 H Test strategy, defining test scope, planning, coordinating, and executing the testing activities while ensuring adherence to industry and Dunelm best practices. Your expertise in SAP testing methodologies and your strong leadership skills will be instrumental in achieving the project’s objectives. The successful candidate may have previous been in roles such as SAP Test Manager or S4/H or SAP Test Technical Specialist.

As a senior leader within the Quality Chapter, you will have experience working in matrix organisations which focus on celebration, cross skilled teams and servant leadership.

What You’ll Do

As a key senior leader within the S/4 H programme, you will work within the team and with the business-aligned crews where your primary focus will be to define testing strategies, implement and advise on best practices, and drive continuous improvement in processes. You will work within the programme alongside the programme manager, head of Enterprise to lead the quality and testing.

You will be focused on the success of the S/4H migration by leading testing strategies and ensuring their seamless adoption across the programme. You will be hands on in the design, maintenance, adoption of the S/4 test frameworks and performance optimisation techniques.

• Shape our Testing Strategy and Execution for S/4 HANA, Successfactors, EWM HANA and SAP BTP Integration Services.
• Test Strategy & Planning: Collaborate with teams to define comprehensive automation and manual test strategies aligned with programme objectives and technical requirements.
• Define our automation testing strategy for the S/4 programme and drive its implementation.
• Tools and frameworks: Define, manage and implement automated tooling/frameworks which drive the success of the S/4 H migration, maximising quality and reducing escaped issues.
• Stakeholder Management: Act as the key point of contact for stakeholders, managing expectations, and ensuring alignment on timelines, scope, and deliverables.
• Risk Management: Proactively identify testing risks and work with stakeholders to mitigate issues, ensuring testing processes run smoothly.
• Triage Processes: Oversee triage activities, ensuring defects are prioritised and addressed in a timely manner.
• UAT Management: Manage User Acceptance Testing (UAT) processes, ensuring all relevant teams are involved and feedback is captured for continuous improvement.
• Timeline & Scope Management: Ensure testing activities are delivered on time and within scope, balancing quality and delivery deadlines.
• Collaboration & Communication: Work closely within the S4 programme teams to ensure testing efforts are aligned and issues are flagged early.
• Continuous Improvement: Drive improvements in testing practices and processes, ensuring they evolve in line with business and technical changes.
• Performance Optimisation: Conduct in-depth performance audits and identify bottlenecks in our S/4H implementation, network and infrastructure.
• Training & Mentorship: Provide guidance and mentorship on quality and testing best practices and techniques.
• Research and Innovations: Stay up to date with the latest trends and technologies in front-end optimisations and explore new opportunities for improvement.
• Architecture: Contribute to architecture from performance perspective to business outcomes.

Essential Skills

Good experience with a successful S/4H migration program
Experience of leading and implementing S4/H automated testing strategies
Leading and managing teams in UAT, SIT and other testing phases.
Utilization and implementation of best practice of testing tools ( e.g. UI Path, Tricentis).
Strong organizational skills with a proven ability to manage timelines, dependencies, risks, and testing outcomes.
In-depth understanding of SAP S/4HANA testing standards and delivery methodologies (agile, hybrid, or waterfall).
Experience managing change and deployment pipelines
Collaborate with functional and technical teams, system integrators, and business stakeholders to align on test goals and requirements. Produce clear, actionable test reporting and insights for leadership and teams.
Contribute to the quality and testing strategies and to build a network to elevate our Enterprise culture.
Systems thinking to understand how different components of a system interact and influence each other.
Ability to effectively communicate technical concepts to both technical and non-technical audience.
Ability to influence and motivate others to achieve shared goals.

Desirable Skills

Testing Experience of SAP Successfactors, SAP EWM HANA or SAP BTP Integration Services
Experience with Cloud Technologies: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud, particularly in relation to SAP deployments and performance optimisation.
AI and Machine Learning in Testing: Knowledge of integrating AI-powered testing tools or leveraging machine learning to predict and detect potential issues in the S/4 HANA migration process.
Performance Testing Tools: Expertise in tools like LoadRunner, JMeter, or other performance testing frameworks, specifically for SAP applications, with a focus on optimisation and scalability.
Security Testing: Familiarity with security testing and compliance standards within the SAP environment, ensuring that security best practices are embedded in testing activities.
SAP Certification: Any relevant SAP certifications, particularly in areas like S/4HANA, SAP Testing, or SAP Cloud, will be highly beneficial.
Knowledge of Test Environment best practices, including Test Data management and deployment strategies

Behaviours/Values

Our shared values of 'act like owners', 'keep listening and learning', 'long term thinking', and 'stronger together' help ensure we are always finding better ways of doing things and spending our time focusing on what’s important.

Leading Self:

As a Senior Manager with us; you will be able to be your true self whilst seeking to build relationships and empathy with other members of your crew and chapter, to work as a team to take ownership of embedding quality into everything we deliver to our customer.

You will be empowered to take the lead on quality within your area of influence to coach and enable continuous improvements to quality and software engineering practices whilst maintaining long-term thinking to stay aligned to the future business and technology roadmap.

You will be given the freedom to be curious and ask questions to gather more understanding with a focus on the customer, whilst at the same time, be able to communicate clearly with others your own thoughts and ideas around quality and testing.

You will work within a psychologically safe environment to encourage you to innovate, think outside the box, adapt and experiment to try different things based on problems or challenges being presented.

Finally, you will be supported and presented with opportunities to develop yourself and your own growth mindset and desire to learn, will determine how far you choose to take those opportunities.

D&I statement

Dunelm is committed to becoming a fully inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of sex, age, race, religion, ability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We are seeking applications from candidates who share our values and celebrate diversity in all its forms.

Tech to the future

Meet John, our Chief Tech and Innovation Officer, who shares insights into the exciting things happening in tech, why Dunelm is his happy place, and his unique route into the tech world.

Work your way

We want our colleagues to feel at home wherever they work, so that they are comfortable and can be their best selves. In addition, we want everyone to feel connected to the business, our strategy and the teams they work with.

Where hybrid working is applicable, colleagues need to strike the right balance to fulfil both of these important factors. You will find the right mix of being at home, in the office & out in the business, bearing in mind business needs, job role and level of responsibility.

Wellbeing is more than just a buzzword here

From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we're committed to supporting our colleagues in every area – and at every stage – of their lives. Through our partnership with the Retail Trust, everyone at Dunelm has free access to a 24/7 Virtual GP, as well as therapy and counselling, plus information, guidance and advice in all areas of financial, emotional and physical wellbeing.

Look in our toy box

Of course, you should never judge a business by its tech stack. But take a peek at the range of technologies our engineers and developers are currently playing with.

Keep on growing

Join us on the tech side and you'll have access to a huge array of learning and development opportunities, including a variety of internally created workshops and externally accredited courses. We also have a substantial tech-specific budget to fund e-Learning licenses, conference visits, resources, and qualifications, plus dedicated mentors, well-being buddies and a wide range of network groups to support you as you progress.

Housewarming & Settling In where you can find out more about the wider business, our culture, behaviours, networks and wellbeing support

Thrive, our learning and skills platform which gives you a blended, bite-sized, social learning experience with learning relevant to your role

Our Enterprise Leadership Programme designed specifically for our strong growth potential Heads of Department to help them reach the next level in their career

Our INSPIRE Programme designed for our strong growth potential senior managers across the business to enhance their leadership capability

Our EXPLORE Programme designed to prepare our next generation of Line Managers

Personal Effectiveness workshops and self-led learning, also delivered through Thrive

Apprenticeships opportunities relevant to your role – from level 2 (equivalent to GCSE) through to Level 7 (equivalent to Masters)

Colleague Development Fund to support colleagues in accessing external training relevant to your role

Coaching and mentoring opportunities to support you in your current role and help you prepare for the next

Self-awareness tools to help you understand what really matters to you, and where your own talents and ambitions lie

Progress conversations that reflect on how you're doing and define your focus areas for the coming months

Career conversations that explore what you want from your career, in light of your current capabilities, potential and future aspirations

Meet your team

Meet your team

I’m in my happy place when…

"There's a brilliant support network you can learn from here, and a great 'no fear of failure' culture."

Paulina, Principal Delivery Lead

Meet your team

I’m in my happy place when…

"Someone I knew said the people are great, and you get the chance to improve and innovate. That’s certainly been my experience."

Balaji, Platform Engineer

Meet your team

I’m in my happy place when…

"People here can challenge and push back. If you think there’s a better way of doing things, you can say so."

Bhavik, Principal Engineer

Madalyn, Senior Digital Trading Executive

Meet your team

I’m in my happy place when…

"We work in a really collaborative way and I love the buzz of the working environment."

Madalyn, Senior Digital Trading Executive

Meet your team

I’m in my happy place when…

"I'm in my happy place when I'm solving problems. So doing that for a living is just amazing!"

Asheeka, Head of Trading Analytics

Rewards you deserve

Along with competitive salaries, we offer a range of other great benefits to recognise the unique contribution you bring.

Salary Advance so you can access up to 50% of the money you've earned during the month, rather than having to wait until pay day

Instant discounts with a range of other companies to help you stretch your budget

Pension contributions to help you save for your retirement

ShareSave scheme that enables you to save monthly and buy Dunelm shares at a discounted rate, building up your investments for a rainy day

Continuous training and coaching to ensure you feel confident in your current role and ready for any new challenges

Access to wellbeing support as and when you need it, including an online GP for you and your immediate family

Colleague networks that give everyone a voice and create an environment where we all feel at home

Outstanding development opportunities and all the support you need to grow your career the way you want

33 days annual holiday plus your birthday off to celebrate, and another day when you move home, so you can get settled in

Generous discounts on all our own products, in-store and online to help you make your house a home

Cycle to work scheme to help you keep your fitness up and your travel costs down

Charity day off (paid, of course) so you can volunteer for a charity that matters to you

Free on-site parking (excluding London office) and good public transport links

How did we get here?

Today, Dunelm is a leader in the £11bn UK homewares market. With over 170 stores across the country and a successful online operation – dunelm.com – we offer over 60,000 products across a broad range of categories. But where did it all begin?

1979

Founder, Bill Adderley and his wife Jean take on a stall in Leicester Market selling curtains. Within a month, they make 600% profit.

1984

First bricks-and-mortar store founded in Churchgate, Leicester.

1988

With momentum growing, first flagship store opens in Leicester, East Street, offering warehouse facilities for expansion across the region.

1991

First superstore opens in Rotherham, offering premium brands such as Dorma, which the company goes on to acquire.

1996

Bill's son Will is appointed CEO of the company, following in his father's footsteps.

1999

Now a household name in the Midlands, Dunelm Mill opens a head office with warehouse facilities in Syston, Leicestershire.

2001

The acquisition of a small custom-made curtains business marks the start of Dunelm's made-to-measure service.

2002

A landmark year as Dunelm Mill opens its 50th store and a new central warehouse in Burton. The company goes on to open new stores at a rate of 10 each year.

2005

A fully shoppable website goes live, with a dedicated warehouse below our Radcliffe store

2006

Dunelm floated on the London Stock Exchange, marking the beginning of a new era for the company.

2010

In Liverpool, the company opens its 100th store, having celebrated its 30th birthday in 2009.

2011

To accommodate continued growth, Dunelm builds a new head office in Syston.

2013

Company rebrands from 'Dunelm Mill' to 'Dunelm' – reflecting what our customers have called us for years.

2016

Our family grew to include Worldstores.

2018

Nick Wilkinson joins the business as our new CEO.

2021

To accommodate our continued growth, Dunelm opens a fourth warehouse in Daventry.

2022

Launch of our ‘Conscious Choice’ collection – homeware that lasts longer and is made from more sustainable materials.

2022

Our third Delivering Joy Christmas campaign, with stores supporting over 700 local community causes and donating more than 61,000 gifts.

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