Vacancies
Retail Team Supervisor

Retail Team Supervisor

Posted:

06 Jun 2025

York

Team Leader - Stores

Permanent

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Overview

Store Operations Coach
£13.30 per hour, rising to £13.84 per hour

We take real pride in our shop floor – it’s where our products are styled, displayed and brought to life for our customers. From creating beautiful, eye-catching displays to running feel-good campaigns and making sure our shelves are full of things people actually want to buy, it all happens here.

You’ll be a visual merchandiser and leader - you’ll be the one who brings it all to life. You’ll lead a passionate team, keep standards sky-high, and help create the kind of shopping experience customers enjoy and colleagues feel proud of. It’s a fast-paced, hands-on role that takes real energy and focus. But when everything comes together and you see those sales climbing – it’s seriously rewarding.

We’re looking for someone who’s got an eye for detail, a love of good design, and the drive to keep things moving. If you know how to make a space feel welcoming, know what sells, and aren’t afraid to roll up your sleeves – we’d love to hear from you.

Promote a culture of upselling, coaching the team on how to guide customers to what they might love, boosting impulse buys and basket sizes
Keep energy levels high by building team spirit, celebrating wins (big and small), and being the positive energy that everyone needs
Have a clear plan for each day, so everyone knows what they’re doing and why it matters
Check in with your team in wellbeing 121’s, progress and career conversations and support our store succession plan
Support the Leadership Team in bringing the Engagement Action Plan to life
Take ownership – be clear on the “why” behind what we’re doing and bring your team with you every step of the way
Get out on the shopfloor every day with your Store Coach - spot wins, fix snags, and make sure the day runs smoothly
Grow your team by coaching and mentoring – always be on the lookout for tomorrow’s leaders

The Store Operations Coach is responsible for creating a enjoyable shopping experience by ensuring high store standards, excellent product availability, and strong recovery processes.

They lead the team to execute ME’s and campaigns right the first time, maximising sales and maintaining an engaging shop floor.

With a focus on friendly service and seamless shopping, they bring value and joy to both colleagues and customers. Acting like an owner, inspiring and supporting their team to maximise sales, drive strong delivery and recovery processes.

Create a friendly and welcoming shopping experience by maintaining high shop floor standards
Lead the team to campaigns flawlessly, ensuring the store is visually appealing and easy for customers to navigate.
Keep the team updated on new products, supporting customer conversations and driving sales. Also, help promote the store through our local Facebook channel.
Coach your team on link selling and actively encourage an increase in average basket size (ABS) by boosting impulse sales and guiding customers to discover just what they need.
Celebrate great performance regularly to keep spirits high and motivate the team to take pride in their work.
Maximise team productivity and consistency by coaching the team to follow our One-Way delivery/Recovery Model principles.
Ensure the daily delivery is completed smoothly with every team member having a clear purpose throughout their shift.
Use the Recovery Planner to organise the Recovery shift, ensuring the store is tidy, well-stocked, and ready for the next trading day.
Hold wellbeing one-on-ones, progress check-ins, and career conversations with your direct reports to support our store’s succession plan.
Drive on-shelf availability and maintain strong recovery standards to maximise sales and keep the store looking its best.
Maximise impulse sales, total sales, and average basket size (ABS) by using commercial trading techniques and data from Power BI sales reports.
Ensure the Walkway and Seasonal areas follow all relevant POS, H&S, and TACS (Tickets, Availability, Commerciality, Sample) guidelines.
Set up ME displays with full guidance, using the POS guide and other supporting documents. Check the known issues log in advance to identify challenges and plan solutions.
Build a strong, capable delivery and recovery team by coaching and mentoring future leaders.
Stay on top of all Intouch tasks and plan ahead for upcoming ones.
Ensure price changes are implemented accurately and on time.
Coach the team to follow security tagging guidelines, ensuring all relevant products are tagged to minimise stock loss and keep inventory safe.

D&I statement

Dunelm is committed to becoming a fully inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of sex, age, race, religion, ability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We are seeking applications from candidates who share our values and celebrate diversity in all its forms.

Work your way

We have adapted our ways of working to make sure everyone can feel at home, wherever they work. For most roles, we offer flexible working options. In our stores, they include opportunities to work on a part-time basis, seasonal contracts, or adjusted hours to accommodate the important things in your life outside work

Wellbeing is more than just a buzzword here

From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we're committed to supporting our colleagues in every area – and at every stage – of their lives. Through our partnership with the Retail Trust, everyone at Dunelm has free access to a 24/7 Virtual GP, as well as therapy and counselling, plus information, guidance and advice in all areas of financial, emotional and physical wellbeing.

Taking opportunities

Meet Amanda, our Chief Stores and People Director, who shares how she feels empowered to take opportunities every day, why Dunelm is her happy place, and why it’s a really exciting time to join us.

Look in our toy box

Of course, you should never judge a business by its tech stack. But take a peek at the range of technologies our engineers and developers are currently playing with.

Where you’ll
be working

Here is where you'll be based, whether that's an office, or store or one of our sites.

Stirling Road, Clifton Moor Centre, York, York, YO30 4WZ

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Keep on growing

We want you to get as much out of working with us as possible. That's why we'll do everything we can to engage you in the process of learning, and encourage you to explore new opportunities around your particular skills and interests. For you, this includes:

Thrive, our learning and skills platform which gives you a blended, bite-sized, social learning experience with learning relevant to your role

Our Step Up programme which is designed to prepare you for a Team Leader role

Personal Effectiveness workshops and self-led learning, also delivered through Thrive

Apprenticeships opportunities relevant to your role – from level 2 (equivalent to GCSE) through to Level 7 (equivalent to Masters)

Colleague Development Fund to support colleagues in accessing external training relevant to your role

Coaching and mentoring opportunities to support you in your current role and help you prepare for the next

Functional academies that offer training to support you in the technical aspects of your role

Self-awareness tools to help you understand what really matters to you, and where your own talents and ambitions lie

Our Enterprise Leadership Programme designed specifically for our strong growth potential Heads of Department to help them reach the next level in their career

I’m in my happy place when…

"Some of my regulars come in a few times each week. I love seeing them and we've really got to know each other over the years."

Berni, Coffee Shop Assistant

Meet your team

I’m in my happy place when…

"It's great for developing life skills that will serve you well however you choose to develop your career."

Ben, Sales Assistant

Rewards you deserve

Along with competitive rates of pay, we offer a range of other great benefits to help you make your money go further.

25 days annual holiday plus your birthday off to celebrate, and another day when you move home, so you can get settled in

Generous discounts on all our own products, in-store and online to help you make your house a home

Instant discounts with a range of other companies to help you stretch your budget

Salary Advance so you can access up to 50% of the money you've earned during the month, rather than having to wait until pay day

Outstanding development opportunities and all the support you need to grow your career the way you want

Cycle to work scheme to help you keep your fitness up and your travel costs down

Free on-site parking

Pension contributions to help you save for your retirement

ShareSave scheme that enables you to save monthly and buy Dunelm shares at a discounted rate, building up your investments for a rainy day

Continuous training and coaching to ensure you feel confident in your current role and ready for any new challenges

Access to wellbeing support as and when you need it, including an online GP for you and your immediate family

Colleague networks that give everyone a voice and create an environment where we all feel at home

Charity day off (paid, of course) so you can volunteer for a charity that matters to you

How did we get here?

Today, Dunelm is a leader in the £11bn UK homewares market. With over 170 stores across the country and a successful online operation – dunelm.com – we offer over 60,000 products across a broad range of categories. But where did it all begin?

1979

Founder, Bill Adderley and his wife Jean take on a stall in Leicester Market selling curtains. Within a month, they make 600% profit.

1984

First bricks-and-mortar store founded in Churchgate, Leicester.

1988

With momentum growing, first flagship store opens in Leicester, East Street, offering warehouse facilities for expansion across the region.

1991

First superstore opens in Rotherham, offering premium brands such as Dorma, which the company goes on to acquire.

1996

Bill's son Will is appointed CEO of the company, following in his father's footsteps.

1999

Now a household name in the Midlands, Dunelm Mill opens a head office with warehouse facilities in Syston, Leicestershire.

2001

The acquisition of a small custom-made curtains business marks the start of Dunelm's made-to-measure service.

2002

A landmark year as Dunelm Mill opens its 50th store and a new central warehouse in Burton. The company goes on to open new stores at a rate of 10 each year.

2005

A fully shoppable website goes live, with a dedicated warehouse below our Radcliffe store

2006

Dunelm floated on the London Stock Exchange, marking the beginning of a new era for the company.

2010

In Liverpool, the company opens its 100th store, having celebrated its 30th birthday in 2009.

2011

To accommodate continued growth, Dunelm builds a new head office in Syston.

2013

Company rebrands from 'Dunelm Mill' to 'Dunelm' – reflecting what our customers have called us for years.

2016

Our family grew to include Worldstores.

2018

Nick Wilkinson joins the business as our new CEO.

2021

To accommodate our continued growth, Dunelm opens a fourth warehouse in Daventry.

2022

Launch of our ‘Conscious Choice’ collection – homeware that lasts longer and is made from more sustainable materials.

2022

Our third Delivering Joy Christmas campaign, with stores supporting over 700 local community causes and donating more than 61,000 gifts.

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