Pausa Coach
You will be the heartbeat of our Pausa coffee shop. You’ll take ownership of the business and set the tone – creating a warm and welcoming space where our customers can relax, connect and enjoy exceptional service. Whether someone’s popping in for a quick caffeine fix or settling in for their regular catch up, you’ll make sure every visit feels like a treat.
You’ll lead by example – bringing energy, warmth and creating a fast and friendly culture within your team. You’ll empower your colleagues to take pride in their craft, build expert knowledge and drive sales. You know what great looks like and work hard every day to make it happen. It’s a busy, hands-on role that takes energy, focus and a fair bit of graft.
As a true people-person, you’ll thrive in creating a team that’s passionate, friendly and genuinely enjoys what they do. You’ll keep a close eye on what’s working (and what’s not) - transforming Pausa into more than just a coffee shop, but a joyful place where everyone feels at home.
Lead by example – engaging with your customers, listening to their thoughts and picking up on the little details that help make their experience even better.
Setting the pace for a fast and friendly service that leaves customers smiling and wanting to come back
Inspiring your team to deliver joy through every interaction , including using expert advice and recommending their favourite products
Handling any hiccups calmly and confidently, using the food escalation process when needed
Celebrating the wins (big and small) and creating an environment where everyone feels they can be their best self – valued, supported and genuinely proud of the work they do
Checking in with your team through regular wellbeing 121s, progress and career conversations and supporting the store succession plan
Supporting the Leadership Team to bring the Engagement Action Plan to life in-store
Build motivation within your team by setting daily targets and weekly product focuses to maximise sales
Weekly catch ups with your Store Coach to talk trade, compliance, customers, rotas and the week ahead
Keeping the bestsellers in stock by ordering smartly and minimising waste
Make sure merchandising and campaigns are set up right first time – and coach your teams to confidently flex displays throughout the day
Encourage ideas, improvements and fresh thinking – so Pausa continues to grow with our customers
You’ll ideally have experience of leading a team in a high volume, fast paced retail environment.
It’s essential you have experienced a role within an establishment serving food and refreshments.
You’ll be a flexible individual able to work across the weekends.
We have adapted our ways of working to make sure everyone can feel at home, wherever they work. For most roles, we offer flexible working options. In our stores, they include opportunities to work on a part-time basis, seasonal contracts, or adjusted hours to accommodate the important things in your life outside work
From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we're committed to supporting our colleagues in every area – and at every stage – of their lives. Through our partnership with the Retail Trust, everyone at Dunelm has free access to a 24/7 Virtual GP, as well as therapy and counselling, plus information, guidance and advice in all areas of financial, emotional and physical wellbeing.
Meet Amanda, our Chief Stores and People Director, who shares how she feels empowered to take opportunities every day, why Dunelm is her happy place, and why it’s a really exciting time to join us.
Of course, you should never judge a business by its tech stack. But take a peek at the range of technologies our engineers and developers are currently playing with.
At Dunelm, we love every aspect of the design process. We're continually researching new developments in packaging, materials and production methods, tapping into new data insights and keeping track of changing lifestyle trends. We're hugely collaborative in the way we work. Together, the teams here have a direct impact on our success, creating amazing products that drive sales and delight our customers, as well as providing direction for our wide and varied range of brands.
Here is where you'll be based, whether that's an office, or store or one of our sites.
We want you to get as much out of working with us as possible. That's why we'll do everything we can to engage you in the process of learning, and encourage you to explore new opportunities around your particular skills and interests. For you, this includes:
"I didn’t know much about Dunelm before I joined – just that I liked the products! Now I'm here, I love it. We're like one big family."
"We all look after each other in store. And for me that's what really sets Dunelm apart. "
"I started as a Christmas Temp and was thrilled when my Store Coach said she'd like to take me on permanently."
"My store and team are just so nice and always accommodate my childcare commitments, which is amazing."
"My husband works here too and, like a true extended family, our colleagues help us work around our childcare needs."
"Everyone is so friendly and supportive. It’s a really lovely environment. For a first job, I can't imagine anywhere better."
"It's a lovely team to work with, with lots of support and training, I really couldn’t think of a happier place to be. "
"One of my favourite jobs is tidying the warehouse. It's extremely satisfying seeing the difference you've made."
"I’m keen to continue my career with Dunelm, and right now I'm looking at applying for one of our graduate schemes."
"Some of my regulars come in a few times each week. I love seeing them and we've really got to know each other over the years."
"It's great for developing life skills that will serve you well however you choose to develop your career."
Along with competitive rates of pay, we offer a range of other great benefits to help you make your money go further.
25 days annual holiday plus your birthday off to celebrate, and another day when you move home, so you can get settled in
Generous discounts on all our own products, in-store and online to help you make your house a home
Instant discounts with a range of other companies to help you stretch your budget
Salary Advance so you can access up to 50% of the money you've earned during the month, rather than having to wait until pay day
Outstanding development opportunities and all the support you need to grow your career the way you want
Cycle to work scheme to help you keep your fitness up and your travel costs down
Free on-site parking
Pension contributions to help you save for your retirement
ShareSave scheme that enables you to save monthly and buy Dunelm shares at a discounted rate, building up your investments for a rainy day
Continuous training and coaching to ensure you feel confident in your current role and ready for any new challenges
Access to wellbeing support as and when you need it, including an online GP for you and your immediate family
Colleague networks that give everyone a voice and create an environment where we all feel at home
Charity day off (paid, of course) so you can volunteer for a charity that matters to you
Today, Dunelm is a leader in the £11bn UK homewares market. With over 170 stores across the country and a successful online operation – dunelm.com – we offer over 60,000 products across a broad range of categories. But where did it all begin?
Founder, Bill Adderley and his wife Jean take on a stall in Leicester Market selling curtains. Within a month, they make 600% profit.
First bricks-and-mortar store founded in Churchgate, Leicester.
With momentum growing, first flagship store opens in Leicester, East Street, offering warehouse facilities for expansion across the region.
First superstore opens in Rotherham, offering premium brands such as Dorma, which the company goes on to acquire.
Bill's son Will is appointed CEO of the company, following in his father's footsteps.
Now a household name in the Midlands, Dunelm Mill opens a head office with warehouse facilities in Syston, Leicestershire.
The acquisition of a small custom-made curtains business marks the start of Dunelm's made-to-measure service.
A landmark year as Dunelm Mill opens its 50th store and a new central warehouse in Burton. The company goes on to open new stores at a rate of 10 each year.
A fully shoppable website goes live, with a dedicated warehouse below our Radcliffe store
Dunelm floated on the London Stock Exchange, marking the beginning of a new era for the company.
In Liverpool, the company opens its 100th store, having celebrated its 30th birthday in 2009.
To accommodate continued growth, Dunelm builds a new head office in Syston.
Company rebrands from 'Dunelm Mill' to 'Dunelm' – reflecting what our customers have called us for years.
Our family grew to include Worldstores.
Nick Wilkinson joins the business as our new CEO.
To accommodate our continued growth, Dunelm opens a fourth warehouse in Daventry.
Launch of our ‘Conscious Choice’ collection – homeware that lasts longer and is made from more sustainable materials.
Our third Delivering Joy Christmas campaign, with stores supporting over 700 local community causes and donating more than 61,000 gifts.
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