Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and encouraging culture we've created makes this a place you'll feel right at home too.
We are the UK’s Number One homewares retailer offering c85,000 products building a consumer-focused total retail business that delights customers through our multichannel operation.
We are determined in our plans to increase further expansion of the business to more customers, shopping more frequently, with more choice, enhanced digital and physical services, and new capabilities to innovate and operate at pace in a fast-changing landscape. In developing the business for the long-term benefit of our customers, we are investing in our supply chain, stores and technology to improve the customer proposition as we progress.
Department Overview:
Our Continuous Improvement (CI) team is responsible for enhancing efficiency, quality, and innovation within the business by identifying and implementing process improvements.
Their key accountabilities include streamlining workflows, applying Lean and Six Sigma methodologies, analysing performance data, driving change management, and creating a culture of problem-solving and innovation.
They work closely with departments such as Operations, IT, People, Finance, and Customer Service to optimise processes, reduce costs, improve customer satisfaction, and support business growth. Through collaboration and data-driven decision-making, the CI team ensures the organisation remains agile, competitive, and continuously evolving.