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Stoke - Distribution Centre
Hours Per Week:
Vacancy Type:
Job Description
 As the leading UK retailer of Home Furnishings, Dunelm are continuing to expand our colleague base to support our growing business. In our Stoke operation, we have an exciting opportunity for a motivated Administrator to join our DSV team. 

Working on an initial 6-month temp to permanent basis, you will work 9:00am-5:00pm Monday to Friday.

Job Outline: Of the 700,000 products, 80% of them are available on a next day delivery basis and the Operations team are responsible for ensuring a positive customer experience by efficiently managing order processes such as releasing, sending, and dispatching in-time to meet the customer delivery expectation.

We use our own systems to identify and act on any potential problems and work closely with our vendors and partners to enable successful dispatch on time and manage any exceptions.

You will need to be comfortable with report generation, data analysis, and communicating challenges with colleagues.


  • Front line technical and operational support query handling
  • Order releasing and chasing, identification and mitigation of delays
  • Report generation and interpretation
  • Root cause analysis and future fixing of dispatch in-time failures
Perks of the job......
  • We offer a fantastic 15% discount for you and your family
  • At Dunelm we value your hard work and commitment so as a little way of saying Thank You we honour you a Birthday Day off
  • Competitive pension scheme
  • Corporate Discounts
  • Opportunity to join our successful Dunelm Sharesave
  • Excellent team culture and social events to recognise the hard work of our colleagues and reward great performance