Communications Planner

You'll play a key role in bringing our in-store experience to life through effective POS, signage and store communications. Working closely with teams across the business, you'll help ensure our customers enjoy a seamless and engaging shopping experience, while giving our store colleagues the tools and guidance they need to deliver it brilliantly.

Day to day, you'll:

• Become an expert in the critical paths, processes and systems that support successful project and campaign launches.
• Create clear and accurate briefs, allocation sheets and POS requirements for our creative partners at ITG.
• Develop a strong understanding of our different store formats and how they influence POS requirements, communication needs and stock allocations.
• Produce communication packs and implementation guides that make it easy for store teams to execute plans consistently and confidently.
• Build strong relationships with store colleagues, ensuring there are effective communication channels in place for bespoke projects and ongoing initiatives.
• Collaborate closely with teams across Store Operations, Continuous Improvement, Commercial, Marketing and ITG to deliver joined-up solutions.
• Keep up to date with store format developments and ensure any changes are reflected in POS planning and execution.
• Support the consistent application of our brand guidelines across all in-store communications.
• Use Excel to manage POS sequencing and data that feeds into template creation and store execution.
• Support commercial priorities by understanding current and future POS strategies across our departments.
• Use customer insight and shopping behaviours to identify opportunities that improve navigation, ease of shop and the overall customer experience.
• Help create POS and signage solutions that guide customers through their shopping journey and support self-service purchasing.
• Maintain and update our POS database to ensure stores continue to receive accurate and relevant information.
• Communicate regularly with key stakeholders across the business to ensure successful in-store launches and ongoing improvements.
• Create assets from existing creative campaigns, while also bringing new ideas to life using tools such as Adobe Illustrator and InDesign.
• Gather feedback from stores, sharing insights that drive continuous improvement and improve future implementation.
• Champion a culture of continuous improvement, helping refine processes and ways of working to make delivery even better.
• Build positive relationships across the business through clear, effective and collaborative communication.
• Manage multiple priorities and deadlines, ensuring all POS materials are delivered on time and to a high standard.

We're looking for someone who combines great organisation with strong communication skills and a genuine passion for creating brilliant in-store experiences. You'll be confident working with a wide range of stakeholders, comfortable managing multiple priorities, and always focused on finding the best outcome for our customers and colleagues.

You'll also bring:

• Strong communication and presentation skills, with the confidence to engage and influence stakeholders at all levels across the business.
• Excellent planning and organisational skills, with the ability to take ownership of tasks from start to finish and keep stakeholders informed throughout.
• Good working knowledge of Microsoft Office applications, particularly Excel and PowerPoint. Experience with Adobe Illustrator would be an advantage.
• Strong emotional intelligence and relationship-building skills. You'll work across multiple teams, often balancing different priorities, so the ability to collaborate, influence and build consensus is essential.
• A positive, proactive approach with a willingness to roll up your sleeves, solve problems and make things happen.
• A customer-first mindset, always considering how decisions and communications impact both our customers and store colleagues.
• Previous experience working with POS processes, in-store communications, visual merchandising or a similar retail environment.
• A good understanding of in-store operations, project delivery, critical paths and ways of working within a retail business.
• A continuous improvement mindset, always looking for opportunities to simplify processes, improve execution and create better outcomes.
• The ability to build trusted relationships with key stakeholders and become a valued partner across multiple business functions.
• Strong attention to detail and a commitment to delivering high-quality work, even when working at pace.
• A curious nature and a keen interest in retail trends, customer behaviour and the evolving in-store experience.