Security Operation Centre Analyst

As a SOC Analyst, you'll monitor, assess, and respond to security incidents in real time, ensuring a professional, accurate, and timely response to emerging risks and threats.

Key responsibilities include:

• Monitoring intruder, fire, and other security alarm systems, responding appropriately to activations and incidents.
• Monitoring alerts across multiple security platforms and identifying potential risks, threats, or anomalies.
• Managing the full incident lifecycle, from initial triage and categorisation through to investigation, escalation, and resolution.
• Maintaining accurate incident records and ensuring all actions are documented in line with established procedures.
• Conducting initial investigations, gathering evidence, and supporting the preparation of investigation packs for law enforcement and internal stakeholders.
• Providing timely assessments of internal and external security threats and escalating incidents where required.
• Working independently and proactively whilst effectively managing competing priorities in a fast-paced environment.
• Collaborating with stakeholders across Security, Fraud, Retail Operations, Property, Logistics, and Commercial teams to coordinate effective incident responses.
• Building strong working relationships with third-party security providers, alarm receiving centres, and police forces across the UK.
• Analysing incident and crime trends to identify patterns, support preventative measures, and inform decision-making.
• Supporting the development and continuous improvement of SOC processes, procedures, and reporting.
• Applying strong problem-solving and decision-making skills to manage both current and emerging security challenges.

• Excellent communication and interpersonal skills, with the ability to engage confidently with stakeholders at all levels while maintaining strict confidentiality.
• Strong attention to detail and a commitment to accuracy, ensuring high-quality outcomes and effective incident management.
• Demonstrates an "Act Like an Owner" mindset, taking accountability for decisions, actions, and results.
• Resilient, tenacious, and motivated to deliver the best possible outcomes, even in challenging or high-pressure situations.
• Strong analytical skills, with the ability to interpret data, identify trends, and recommend appropriate actions.
• Good understanding of legislation, policies, and procedures relating to crime prevention, loss reduction, data protection, and security operations.
• A collaborative team player who contributes positively to a high-performing and supportive team environment.
• Ability to produce clear, concise, and professional reports, maintaining accurate records and documentation.
• Demonstrates high ethical standards and sound judgement, with a commitment to doing the right thing.
• Self-motivated and able to work independently, effectively prioritising and managing workloads.
• Experience using CCTV systems, alarm monitoring platforms, and other security technologies.
• Knowledge of incident management processes, including triage, escalation, investigation, and resolution.
• Comfortable working in a dynamic operational environment where priorities can change quickly.
• Proficient in Microsoft Office applications and able to utilise security and case management systems effectively.