Site Reliability Engineer

External Advertising Start Date
16 May 2024
Hybrid (London/Syston)
Vacancy Type
Tech, Digital & Data banner


This role can be based out of our London or Leicester offices but will be hybrid (i.e. work from home and office).

About Us

Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home.

At Dunelm, that’s what we do. We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive culture we've created makes this a place you'll feel right at home too.

You might not think it, but remaining the first choice for savvy homeware-shoppers involves some pretty advanced tech. We've recently made our whole company serverless, making us the largest user of AWS Lambdas in Europe (2nd in the world), and we’re bringing more and more tech into our stores. But that’s just the beginning.

Site Reliability Engineering

We're searching for an Engineer to join our Site Reliability Engineering (SRE) team. The team is agile, data-driven, and motivated, comprising software and systems engineers. We're dedicated to creating meaningful observability and monitoring solutions, while automating manual tasks, ensuring product quality and forging operational excellence. Our blame-free DevOps culture and collaboration is at the core of our approach.


The interview process for this role is really very simple:

  • First, we will have a roughly 45-minute video call where we will introduce Dunelm and the SRE function and provide more details about the role and expectations. We will also get to know you, your experience and what you can bring to this role, plus what your ambitions are for developing within the role.
  • Then, there will be a 90-minute technical discussion video call with other members of the SRE team. The questions will be open-ended, scenario-based and are designed to allow you to showcase your SRE knowledge, skills and adaptability.

We want everyone to be as comfortable as possible, so if you need any adjustments within the interview process, please let us know as soon as possible.

Dunelm is committed to becoming a fully inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of sex, age, race, religion, ability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our staff. We are seeking applications from candidates who share our values and celebrate diversity in all its forms.

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Tech to the future

Our Tech, Digital & Data teams are transforming literally every aspect of our business – from the way we manage and make use of our data, to the relationships we share with our customers. We know it's the future. Which is why we're investing heavily in our teams and the technology they use. Already, their impact has been felt across the business, and indeed by our customers. But this is just the start and we know there are bigger opportunities ahead.

Check out our tech blog for tales behind our talented teams

Work your way

Work your way

We want our colleagues to feel at home wherever they work, so that they are comfortable and can be their best selves. In addition, we want everyone to feel connected to the business, our strategy and the teams they work with.

Where hybrid working is applicable, colleagues need to strike the right balance to fulfil both of these important factors. You will find the right mix of being at home, in the office & out in the business, bearing in mind business needs, job role and level of responsibility.

Wellbeing is more than just a buzzword

Wellbeing is more than just a buzzword here

From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we're committed to supporting our colleagues in every area – and at every stage – of their lives. Through our partnership with the Retail Trust, everyone at Dunelm has free access to a 24/7 Virtual GP, as well as therapy and counselling, plus information, guidance and advice in all areas of financial, emotional and physical wellbeing.

Look in our toy box

Of course, you should never judge a business by its tech stack. But take a peek at the range of technologies our engineers and developers are currently playing with.

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Keep on growing

Join us on the tech side and you'll have access to a huge array of learning and development opportunities, including a variety of internally created workshops and externally accredited courses. We also have a substantial tech-specific budget to fund e-Learning licenses, conference visits, resources, and qualifications, plus dedicated mentors, well-being buddies and a wide range of network groups to support you as you progress.

Housewarming & Settling In
Housewarming & Settling In where you can find out more about the wider business, our culture, behaviours, networks and wellbeing support
Thrive, our learning and skills platform
Thrive, our learning and skills platform which gives you a blended, bite-sized, social learning experience with learning relevant to your role
Our Enterprise Leadership Programme
Our Enterprise Leadership Programme designed specifically for our strong growth potential Heads of Department to help them reach the next level in their career
Our INSPIRE Programme
Our INSPIRE Programme designed for our strong growth potential senior managers across the business to enhance their leadership capability
Our Core Leadership Programme
Our Core Leadership Programme designed to prepare our next generation of Line Managers
Personal Effectiveness
Personal Effectiveness workshops and self-led learning, also delivered through Thrive
Apprenticeships opportunities
Apprenticeships opportunities relevant to your role – from level 2 (equivalent to GCSE) through to Level 7 (equivalent to Masters)
Colleague Development Fund
Colleague Development Fund to support colleagues in accessing external training relevant to your role
Coaching and mentoring opportunities
Coaching and mentoring opportunities to support you in your current role and help you prepare for the next
Self-awareness tools
Self-awareness tools to help you understand what really matters to you, and where your own talents and ambitions lie
Progress conversations
Progress conversations that reflect on how you're doing and define your focus areas for the coming months
Career conversations
Career conversations that explore what you want from your career, in light of your current capabilities, potential and future aspirations

Meet your team

Clare, QA Engineer

Meet your team

I’m in my happy place when…

"I’ve come such a long way and learned so much since starting here, and it’s thanks to the team I have around me."

Clare, QA Engineer

Paulina, Principal Delivery Lead

Meet your team

I’m in my happy place when…

"There's a brilliant support network you can learn from here, and a great 'no fear of failure' culture."

Paulina, Principal Delivery Lead

Balaji, Platform Engineer

Meet your team

I’m in my happy place when…

"Someone I knew said the people are great, and you get the chance to improve and innovate. That’s certainly been my experience."

Balaji, Platform Engineer

Bhavik, Principal Engineer

Meet your team

I’m in my happy place when…

"People here can challenge and push back. If you think there’s a better way of doing things, you can say so."

Bhavik, Principal Engineer

Madalyn, Senior Digital Trading Executive

Meet your team

I’m in my happy place when…

"We work in a really collaborative way and I love the buzz of the working environment."

Madalyn, Senior Digital Trading Executive

Chloe, Senior SEO Manager

Meet your team

I’m in my happy place when…

"Recognition means a lot to me. I love that others see what my team and I are doing and value the positive impact we make."

Chloe, Senior SEO Manager

Asheeka, Head of Trading Analytics

Meet your team

I’m in my happy place when…

"I'm in my happy place when I'm solving problems. So doing that for a living is just amazing!"

Asheeka, Head of Trading Analytics

Rewards you deserve

Along with competitive salaries, we offer a range of other great benefits to recognise the unique contribution you bring.

Salary Advance

Salary Advance so you can access up to 50% of the money you've earned during the month, rather than having to wait until pay day

Instant discounts

Instant discounts with a range of other companies to help you stretch your budget

Pension contributions

Pension contributions to help you save for your retirement

ShareSave scheme

ShareSave scheme that enables you to save monthly and buy Dunelm shares at a discounted rate, building up your investments for a rainy day

Continuous training and coaching

Continuous training and coaching to ensure you feel confident in your current role and ready for any new challenges

Access to wellbeing support

Access to wellbeing support as and when you need it, including an online GP for you and your immediate family

Colleague networks

Colleague networks that give everyone a voice and create an environment where we all feel at home

Outstanding development opportunities

Outstanding development opportunities and all the support you need to grow your career the way you want

33 days annual holiday

33 days annual holiday plus your birthday off to celebrate, and another day when you move home, so you can get settled in

Generous discounts

Generous discounts on all our own products, in-store and online to help you make your house a home

Cycle to work scheme

Cycle to work scheme to help you keep your fitness up and your travel costs down

Charity day off

Charity day off (paid, of course) so you can volunteer for a charity that matters to you

Free on-site parking

Free on-site parking (excluding London office) and good public transport links

How did we get here?

Today, Dunelm is a leader in the £11bn UK homewares market. With over 170 stores across the country and a successful online operation – – we offer over 60,000 products across a broad range of categories. But where did it all begin?


Founder, Bill Adderley and his wife Jean take on a stall in Leicester Market selling curtains. Within a month, they make 600% profit.


First bricks-and-mortar store founded in Churchgate, Leicester.


With momentum growing, first flagship store opens in Leicester, East Street, offering warehouse facilities for expansion across the region.


First superstore opens in Rotherham, offering premium brands such as Dorma, which the company goes on to acquire.


Bill's son Will is appointed CEO of the company, following in his father's footsteps.


Now a household name in the Midlands, Dunelm Mill opens a head office with warehouse facilities in Syston, Leicestershire.


The acquisition of a small custom-made curtains business marks the start of Dunelm's made-to-measure service.


A landmark year as Dunelm Mill opens its 50th store and a new central warehouse in Burton. The company goes on to open new stores at a rate of 10 each year.


A fully shoppable website goes live, with a dedicated warehouse below our Radcliffe store


Dunelm floated on the London Stock Exchange, marking the beginning of a new era for the company.


In Liverpool, the company opens its 100th store, having celebrated its 30th birthday in 2009.


To accommodate continued growth, Dunelm builds a new head office in Syston.


Company rebrands from 'Dunelm Mill' to 'Dunelm' – reflecting what our customers have called us for years.


Our family grew to include Worldstores.


Nick Wilkinson joins the business as our new CEO.


To accommodate our continued growth, Dunelm opens a fourth warehouse in Daventry.


Launch of our ‘Conscious Choice’ collection – homeware that lasts longer and is made from more sustainable materials.


Our third Delivering Joy Christmas campaign, with stores supporting over 700 local community causes and donating more than 61,000 gifts.

How to apply

Here you'll find all the information needed to make a great application

Our application process

Our application process

You're ready to apply - here's some information about what to expect.

Hints and tips

Hints and tips

Okay, so you've found the job you want. What can you do to give yourself the best chance of success?



If you have some questions and queries about the process, we're here to answer those for you.