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Home Delivery Network

Despatch Clark

Hours Per Week:
Vacancy Type:
08 Dec 2022

Job Description

Dunelm have a unique opportunity for an organised, passionate and pro-active individual to join one of the UK’s most exciting online retailers, where you will have the opportunity to grow and progress with the company.

We are looking for someone with a flair for customer service and who can approach their role with energy and enthusiasm.

In this role, you will play a key part in with the co-ordination of the activities and distribution services out of our Daventry Depot based at DIRFT. Alongside this, you will assist our delivery crews and customers with queries through phone and e-mail. 

The role is 5 days, 40 hours per week over rotating shifts covering Monday to Saturday


  • Correct planning of routes using a computer-based planning system
  • Support all transport related activities
  • Update driver’s hours, holiday, and sickness onto the appropriate records.
  • Carry out any other clerical duties such as photocopying, writing letters, filing and yard checks as and when required
  • Understand and adhere to company and site health and safety rules
  • Ensure all accident forms are completed actioned and filed correctly.
  • Work according to the Safe Systems of Work (SSOW) at all times.
  • Cover for the transport team in their absence i.e. during breaks/ holidays/ sickness


  • Mature approach, pragmatic, tenacious with attention to detail.
  • Dedicated to getting the job done but able to have ‘fun’ as well.
  • Assertive, can do, makes things happen attitude.
  • Passionate and creative thinker, able to translate to pragmatic solutions.
  • Flexible and adaptable to evolving business needs
  • Able to multi-task.
  • Hard working / flexible.
  • Quicker thinker – challenge and change process
  • Ability to learn and push yourself to progress with the company
  • Basic knowledge and understanding of a computer

Education & Experience Requirements:

  • GCSEs or equivalent in Mathematics and English.