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Dunelm Stores and Pausa Café

Customer Service Host

Location:
York
Hours Per Week:
20
Vacancy Type:
Permanent
31 Aug 2022

Job Description

Job Description

Customer Service Host - £6.72 - £9.70 per hour.

Our store in York are looking for a minimum 20 Hours per week Customer Service Host. The hours will be spread across the week but will include at least one evening and one weekend shift.

Are you a people person?!

Do you thrive in a role where customers are your number one priority?!

…then come and work for an organisation voted one of the top five retail companies to work for in the UK!!
 
Want to know more?

Our Customer Service Hosts are helpful, polite, kind and welcoming faces at the forefront of our stores, directly selling and advising on a wide range of Dunelm products.

Customer Service Hosts develop a relationship with every customer they meet, supporting and exploring their reason for visiting Dunelm and evaluating how they’re finding their experience with us.

From bedding, furniture to kitchen electricals and much more… if a customer can’t find what they’re looking for on our shelves, you’ll be the colleague there to go that one step further, utilising your product knowledge and our successful iPad systems to ensure your customer has the best possible shopping experience with Dunelm!

All we ask is…

… that you are a sociable and personable colleague, confident in approaching and respectively dealing with a variety of people.

You’ll be ordering products for our customers on www.dunelm.com so you must be someone who is comfortable using technology whilst maintaining a friendly conversation.

Motivated by an energetic and sometimes challenging environment, you’ll flourish in contributing to team targets and revel in the success of yourself and your colleagues.

What’s in it for you?

  • Holiday entitlement of 28 days.
  • Days off so you can celebrate your Birthday and also when you move ‘Home’ so you can get settled in.
  • Family leave – Maternity and paternity leave.
  • A cool 15% discount on all Dunelm products, in-store and online to help make your house a 'Home'.
  • Amazing Internal colleague network groups where our colleagues are empowered to create environments where everyone can feel at Home and communicate.
  • Contribution to your pension scheme for the twilight years.
  • Fantastic sharesave option where colleagues can buy Dunelm shares on a monthly basis at a discounted rate to build up an investment for that rainy day.
  • Cycle to work scheme to help keep colleagues fit and help with air pollution, travel costs, tax and national insurance.
  • Continuous training and ongoing coaching so colleagues feel confident and in control of their role.
  • A caring and diverse colleague wellbeing support which includes access to our colleague financial support fund, an online medical GP and counselling support which is provided by our partnership with Retail Trust.
  • Tonnes of genuine career opportunities and the support to grow your career through the business as each individual colleague wishes to.

And many many more… plus!!... discounts and cashback from restaurants, cinema, hotels and fashion retailers!!

Dunelm is committed to becoming a fully inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of sex, age, race, religion, ability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our staff. We are seeking applications from candidates who share our values and celebrate diversity in all its forms.