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Distribution Warehouse

E-Fulfilment Support Manager

Location:
Stoke - Distribution Centre
Hours Per Week:
40
Vacancy Type:
Permanent
25 May 2022

Job Description

This role will report to our Central E-Fulfilment Manager, as an E-Fulfilment Support Manager your main responsibilities will be to build, develop and maintain a strong working partnership with our 3PL dot.com providers, ensuring that a great customer experience is at the heart of everything we do whilst maintaining costs in line with budget, achieving KPI’s, driving performance and cost saving initiatives.

Other responsibilities will include:

  • Ensuring daily/weekly KPI’s are met/exceeded by the 3PL
  • Website availability remains on or above target
  • Work with other areas of the business to ensure stock is in the correct fulfilment warehouse
  • Put the customer at the forefront of everything I do
  • Encourage continuous improvement to enhance customer experience
  • Work with the 3PL’s to identify opportunities to simplify and or improve processes to enhance customer experience and or gain operational efficiencies.
  • Be pro-active in looking at what our competitors do and what we can do to be the best in market
  • Share the sustainability targets with the 3PL and collectively look for initiatives that will contribute towards achieving those targets

What we look for:

  • Experience within an e-commerce environment preferred but not essential
  • A confident can-do attitude
  • Excellent communication skills
  • Ability to demonstrate a customer focused approach
  • Strong commercial and business acumen, being results driven
  • Ability to work in a fast-paced environment and able to positively embrace and drive change
  • Working knowledge of MS Word, Excel, Power point and Outlook.
  • Ability to create and maintain harmonised working relationships internally and with 3PL’s
  • Works co-operatively and willingly with others to achieve common objectives.
  • Has a sense of urgency and works diligently to achieve timelines.
  • Effective Interpersonal and communication skills
  • Provide detailed reporting and be able to explain the data to non-operational colleagues in a simple and effective manner