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Dunelm Stores and Pausa Café

Customer Service Host

Hours Per Week:
Vacancy Type:
30 Jun 2022

Job Description

Job Description

Our store in York are looking for a minimum 24 Hours per week Customer Service Host. The hours will be spread across the week but will include at least one evening and one weekend shift.

Are you a people person ?!

Do you thrive in a role where customers are your number one priority ?!

…then come and work for an organisation voted one of the top five retail companies to work for in the UK !!
Want to know more?

Our Customer Service Hosts are helpful, polite, kind and welcoming faces at the forefront of our stores, directly selling and advising on a wide range of Dunelm products.

Customer Service Hosts develop a relationship with every customer they meet, supporting and exploring their reason for visiting Dunelm and evaluating how they’re finding their experience with us.

From bedding, furniture to kitchen electricals and much more… if a customer can’t find what they’re looking for on our shelves, you’ll be the colleague there to go that one step further, utilising your product knowledge and our successful iPad systems to ensure your customer has the best possible shopping experience with Dunelm!

All we ask is…

… that you are a sociable and personable colleague, confident in approaching and respectively dealing with a variety of people.

You’ll be ordering products for our customers on so you must be someone who is comfortable using technology whilst maintaining a friendly conversation.

Motivated by an energetic and sometimes challenging environment, you’ll flourish in contributing to team targets and revel in the success of yourself and your colleagues.

What’s in it for you?

  • A competitive hourly pay rate which is increased once your probation is passed
  • Training and ongoing support and coaching
  • 28 days’ holiday
  • Birthday and Moving ‘Home’ days off
  • Contribution to pension scheme
  • 15% discount on all Dunelm products, in-store and online
  • Genuine career opportunities
  • Sharesave option

And many many more… plus !!... discounts and cashback from restaurants, cinema, hotels and fashion retailers !!

Dunelm is committed to becoming a fully inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of sex, age, race, religion, ability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our staff. We are seeking applications from candidates who share our values and celebrate diversity in all its forms.