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Returns Administrator

Stoke - Distribution Centre
Hours Per Week:
Vacancy Type:
10 Dec 2021
Job Description

Here at Dunelm we are recruiting for a Returns Administrator to ensure all aspects of the returns process are carried out accurately and efficiently in accordance with the current processes and procedures.

Working hours: 8:00am-4:00pm

As a Returns Administrator responsibility will include:

  • To identify potential product issues
  • Use and understand the process of Hand Held Terminals (HHT)
  • Understand the processes and procedures for Returns Goods In and Returns Goods Out
  • Liaise with stores with reference to any returns issues that may arise
  • Liaise with suppliers to arrange collections of returned goods and deal with any queries regarding amounts or values
  • Liaise with finance over any discrepancies with returns PO’s
  • Liaise with the quality department over potential product issues
  • Liaise with 3pl operators and monitor their stock files

To complete all paperwork and system processes in line with department activity ensuring accuracy is maintained throughout, including:

  • Record information from returns and log them onto the system
  • Complete write off adjustments and record
  • Raise cut off supplier returns
  • Arrange collections with suppliers for returned stock
  • Record daily activity including hours used, pallets completed and pallets returned to stock
  • Filing all paperwork in the relevant place
  • Control and monitor re-called stock and stock in transit

To produce accurate reports for managements use both internal and external including:

  • Supplier, collection and pallet count
  • Activity, hours and pallets salvaged and returned stock
  • Scrap record
  • Financial reporting