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Contact Centre

Customer Service Advisor (WFH)

Hours Per Week:
Vacancy Type:
01 Oct 2021
Job Description

Excited for a new opportunity? Dunelm are recruiting for Full Time Customer Service Advisors for a 4 Month Fixed Term Contract with the added benefit of working from Home.

After all, we are the Home of Homes.

Are you someone who enjoys helping customers? Dunelm strives in its customer service, can you work as part of a team and become part of our big family? Our Customer Service Advisors are responsible for all queries via phone and email. We want to shout about our Customer Engagement Centre (Call Centre), it is the heart of Dunelm! We are all one big happy family, delivering excellent customer service but during these tricky times, we're doing this from our own Homes.

We are proud of the impact we make for Dunelm, always putting our customers first and a key support network for all areas of our business in reaching our goals.

The Nitty Gritty…

Our Customer Engagement Team operate 7 days a week, we are looking for new Customer Service Advisors to work a minimum of 37.5 hours, over 5 days a week on rotational shifts to include mornings, afternoons, evenings and weekends for a 4 Month period.

Want to know more?

We could give you the same boring talk and tell you about the daily duties, but we’re different! We are looking for people that want to join our growing successful company, sharing the satisfaction we get from helping our customers and of course having the same passion for our products and company values as we do.

Let’s face it, from time to time you may be dealing with calls and e-mails from unhappy customers, we agree, this is not the easiest task, however our management team and colleagues are always there to help and support you. 

No experience? No worries.

We are proud of our training programs and offer an in-depth training plan to help you find your feet over the first 4 weeks. We also have a great Learning and Development team who are always looking at new ways to help us with our roles, and of course you will always have the ongoing support from your colleagues and team.

As you can imagine being a forward-thinking company our drive is to always find new ways to improve our services, how to make customers journeys smoother and to keep it simple, our Customer Engagement Team is forever changing and love to hear ideas from you.

Don’t panic though, our training isn’t just for our newest colleagues, all our colleagues receive continuous training on changes and new ways of working, alongside refreshers, online training and upskilling.

Working from Home.

As these positions will be working from home along with these skills, you'll need access to;

  • A personal laptop/PC (this must be Windows 10 or a Macbook)
  • A mobile phone
  • WiFi in your Home

All training will be delivered remotely and we'll ensure you have access to the systems and support that you require to perform your role effectively.