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Customer Service Administrator

Stoke - Distribution Centre
Hours Per Week:
Vacancy Type:
24 Sep 2021
Job Description
Here at Dunelm, we are on the hunt for a Customer Service Administrator to join our Stores team.
As a Customer Service Administrator, your duties will include:
  • Dealing directly with customers either by telephone, electronically or face to face
  • Ensuring stock processes between Store and Stoke have a high degree of integrity
  • Responding promptly to customer enquiries
  • Handling and resolving customer complaints
  • Processing store discrepancies within 24 hours
  • Organising workflow to meet customer timeframes
  • Communicating and coordinating with internal departments
  • Ensuring daily and weekly reports are in place to manage variances from both ends of the supply chain
  •  Maintaining outbound processes to make sure all parties are following the same process
What we're looking for:
  • Knowledge of customer service principles and practices
  • Good Knowledge of SAP
  • Knowledge of warehouse processes
  • Good IT Skills – Excel, graphics, lookups, reporting
  • Numeric, oral and written language applications
  •  Product knowledge
What we're looking for:
  • Competitive salary
  •  Shift patterns that are 8:00am-4:00pm Monday to Friday 
  • Full training & development which is ongoing throughout your career with us
  • Colleague Discount for you and your immediate family which includes double discount days
  • Sharesave option
  • Cycle to work scheme
  • Holiday buy
  • + many many more!