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Home Delivery Network

Despatch Clark

Hours Per Week:
Vacancy Type:
31 Oct 2021
Job Description

Dunelm have a unique opportunity for an organised, passionate and pro-active individual to join one of the UK’s most exciting online retailers, where you will have the opportunity to grow and progress with the company.

Salary - £22,360 per annum

This role is Permanent and Tuesday - Saturday work pattern

We are looking for someone with a flair for Customer Service and who is able to approach their role with energy and enthusiasm.

In this role, you will play a key part in with the co-ordination of the activities and distribution services out of our Northampton depot. Alongside this, you will assist our customers with queries through phone and e-mail. 


  • Correct planning of routes using a computer based planning system
  • Respond to Customer Service queries on a daily basis
  • Update driver’s hours, holiday, and sickness onto the appropriate records.
  • Carry out any other clerical duties such as photocopying, writing letters, filing and yard checks as and when required
  • Understand and adhere to company and site health and safety rules
  • Ensure all accident forms are completed actioned and filed correctly.
  • Work according to the Safe Systems of Work (SSOW) at all times.
  • To open up & lock up the depot as and when required
  • Cover for the transport team in their absence i.e. during breaks/ holidays/ sickness


  • Mature approach, pragmatic, tenacious with attention to detail.
  • Dedicated to getting the job done but able to have ‘fun’ as well.
  • Assertive, can do, makes things happen attitude.
  • Passionate and creative thinker, able to translate to pragmatic solutions.
  • Flexible and adaptable to evolving business needs
  • Able to multi-task.
  • Hard working / flexible.
  • Quicker thinker – challenge and change process
  • Ability to learn and push yourself to progress with the company
  • Basic knowledge and understanding of a computer

Education & Experience Requirements:

  • GCSEs or equivalent in Mathematics and English.