Back to results

Support Centre

People Systems and Process Lead

Hours Per Week:
Vacancy Type:
26 Feb 2021
Job Description

As a business we are embarking on a journey to improve and optimise the people systems and processes we use. At the heart of this transformation is to enhance the Colleague experience.


Reporting to the Head of Colleague Experience, this is a standalone role that will work closely with the People Services, Technology and People Business Partner teams to design, deliver and embed the system and process change programme. This will help deliver process simplification, support the people service delivery, improve MI reporting and improve compliance, therefore reducing risk.


Key Accountabilities

Project Management:

  • Manage multiple system and process improvement initiatives simultaneously to ensure deadlines are met and solutions are implemented effectively and delivering maximum value
  • Accountable for realising business benefit and early value generation through outcome execution
  • Identify potential risks within the programme and proactively manage issues
  • Represent the voice of the colleague experience on a day-to-day basis in interactions with the wider business



  • Engage in pro-active dialogue with key stakeholders to understand pressing priorities / identify new opportunity
  • Articulate both the Technical solution but also the Commercial/Colleague impact of initiatives, to gain business support and understanding.
  • Stay abreast of industry trends and opportunities
  • Measure and communicate benefits / value derived / return on investment following delivery of new process / system initiatives


Process Engineering:

  • Understand the opportunities to improve process and be the process expert within the People team
  • Map out current and new processes, undertaking live demonstration and time and motion studying if required to gain better analysis
  • Document all relevant processes to ensure all system improvements can be maintained by the current team


  • Work with the Tech team and business owners to prioritise the order of work and ensure the focus is on the most valuable requirements / initiatives
  • Make day-to-day decisions on functionality basing those decisions on knowledge of the business area, customer and where possible empirical evidence
  • Take an active role in release planning, working closely with the Delivery Manager to determine which features will be grouped into releases
  • Review accuracy / quality of delivery (incl via UAT), rejecting features with significant defects or where they contradict the objective
  • A strong track record of working with People systems and processes
  • Experience of successfully leading on a People systems implementation programme
  • Experience in People process management in a scalable model
  • In-depth knowledge of People data and reporting
  • Experience of working cross-functionally within a business, across the People and Technology teams
  • To be able to work effectively alone but also be an integral part of the wider team
  • Experience of working with third party providers relevant to this role
  • A ‘completer‐finisher’ taking accountability for ideas from inception to delivery
  • Able/willing to get into the detail to enable effective decision making
  • Ability to provide commercially viable solutions in a timely manner
  • Strong at building relationships across all areas of the business
  • Highly effective stakeholder management across departments
  • High degree of patience working with diverse stakeholder demands
  • Excellent written and verbal communication skills