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Senior Finance Manager - Customer Operations

Hours Per Week:
Vacancy Type:
31 Mar 2021
Job Description

An exciting opportunity has arisen to join our Commercial Finance Team as a Senior Finance Manager, responsible for business partnering our Customer Operations division of Dunelm. The role details are as follows:

Role Summary
  • Business partner to the Customer Operations Director, responsible for all operational and strategic finance activities for supply chain and customer care centre
  • As Dunelm’s digital business grows and as we advance our Customer 1st plans, there is an increased need for high quality finance partnering both to respond to fast-paced change and to provide thought leadership for strategic decisions
  • Would suit a finance professional with proven business partnering experience and ability to influence and guide decision making
  • Management and development of a team of four, as well as shared responsibility for broader development of the finance team

Role responsibilities

  • Ownership of all ‘day to day’ finance activities for supply chain and customer care centre: weekly and monthly accounts and reporting, forecasting and budgeting, cost control and managing risks and opportunities
  • Finance leadership on strategic and tactical projects, including robust financial appraisal / business cases and representation in relevant decision-making groups
  • Continuous challenge and improvement of how we do things: ensuring that processes/reports/systems stay relevant for changing business needs and are made as efficient and reliable as possible
  • Supporting more broadly across the business and within Finance as required (e.g. on cross-functional projects or strategic planning)

Our ideal candidate will have:

  • A strong financial grounding, CIMA/ACA/ACCA qualified
  • Experience of finance partnering at senior levels – with experience in digital, supply chain, technology or retail/brands a bonus
  • High levels of curiosity – with a desire to understand the business operations, build relationships and challenge the status quo
  • Proven ability to deliver insight, support the creation of complex business cases and recommend actions
  • A passion for coaching and developing teams
  • A ‘continuous improvement’ mindset – with proven achievements in adapting and enhancing processes
  • Ability to see the bigger picture and support ad hoc decision making and influence day to day decisions
  • Excellent communication skills – both written and verbal – adapted to relevant audiences
  • Proven resilience and experience of working in fast-paced environments

Our Dunelm Finance team values:

  • We are curious and seek to understand
  • We collaborate with others across the business, finance and externally – and we ask for and offer support and knowledge
  • We strive to keep improving- making things better and more efficient