Back to results

Support Centre

Service Application Lead

Hours Per Week:
26 Feb 2021
Job Description
As a Tech Service Application Lead, you will be responsible for refining and improving our IT process monitoring and automation. The role tasks will be to design, build and implementautomation of existing and new processes, to work with the Service Support and Operations Manager and the leads to ensure we maintain the best possible up time for IT services andprocesses as well as the business.
What you'll do:
  • Provide a superior level of experience and knowledge of process automation solutions and associated methodologies to deliver solutions focusing on the Tech Service Support and operations Team as well as the business
  • Work with the Service Support and Operations Leads to implement and continually develop automated checks/resolution on failure where possible to minimize the manual tasks currently carried out by Support teams.
  • Work with the Service Support and Operation Manager to propose different options and solutions for resolving issues
  • Identify new process opportunities within the Tech Service Support and Operations team and quickly assesses feasibility
  • Demonstrate skills in understanding complex business processes to develop appropriate automation solutions
  • Ensure our best practices are met throughout the lifecycle of a deliverable.
  • Architect overall RPA solutions from start to completion
  • Designs, codes and documents automation solutions.
  • Take responsibility for the team’s delivery, ensuring high standards are maintained throughout all phases of delivery.
  • Problem solvecomplex issues that arise in day to day running of process automation.
  • Perform results evaluation and identify process improvements.
  • Mentor colleagues and providing advice and guidance on best practice and development techniques
  • Own ServiceNow and UI Path development and continually work with the Delivery Manager and the Service Support and Operations Manager to prioritise business needs. 
Essential Skills Required:
  • Exceptional communication and organisational skills with an ability to work under pressure and to timescales.
  • Adaptable and responds positively to changing business issues, sees change as an opportunity to improve performance
  • Keeps up to date with emerging technologies and products and identifies opportunities that these can provide
  • Good Working Knowledge in Microsoft Windows Server 2016 & 2019, Microsoft Windows 10, Microsoft SCCM, Mobile device management, Server & Device Patching - deployment/testing, Sophos Anti-Virus, AD, DNS, DHCP, Group Policy, PowerShell/CMD, UIPath, Servicenow