Here at Dunelm we are recruiting for a Returns Administrator to ensure all aspects of the returns process are carried out accurately and efficiently in accordance with the current processes and procedures.
Working hours: 8:00am-4:00pm
As a Returns Administrator responsibility will include:
- To identify potential product issues
- Use and understand the process of Hand Held Terminals (HHT)
- Understand the processes and procedures for Returns Goods In and Returns Goods Out
- Liaise with stores with reference to any returns issues that may arise
- Liaise with suppliers to arrange collections of returned goods and deal with any queries regarding amounts or values
- Liaise with finance over any discrepancies with returns PO’s
- Liaise with the quality department over potential product issues
- Liaise with 3pl operators and monitor their stock files
To complete all paperwork and system processes in line with department activity ensuring accuracy is maintained throughout, including:
- Record information from returns and log them onto the system
- Complete write off adjustments and record
- Raise cut off supplier returns
- Arrange collections with suppliers for returned stock
- Record daily activity including hours used, pallets completed and pallets returned to stock
- Filing all paperwork in the relevant place
- Control and monitor re-called stock and stock in transit
To produce accurate reports for managements use both internal and external including:
- Supplier, collection and pallet count
- Activity, hours and pallets salvaged and returned stock
- Scrap record
- Financial reporting