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Support Centre

Service Application Developer

Hours Per Week:
29 Jan 2021
Job Description
As a Tech Service Application Developer, your primary focus will be on building, expanding and optimising the Service Support and Operations team by developing highly efficient products to further enable the Support and Operations team. You will support the improvement of support and operations capability, building the technology to deliver stable, reliable and robust IT services. You will be responsible for refining and improving our IT Service process and Operations that include monitoring and automation. Our user base is diverse and constantly evolving, so you should be prepared to work closely with other areas to ensure that the requirements are clearly defined and agreed so that and effective solution can be developed. Technically your skill base will be diverse, and your enthusiasm for technology, will be infinite.
What you'll do:
  • Identify, design, and implement internal process improvements and automation of existing and new processes, to ensure the monitoring solution is fit for purpose.
  • Ensures products and solutions are built to the highest level of quality, appropriate to business objectives with performance, maintainability, security, operability and resilience in mind
  • Support the application, configuration and development of current ITSM tooling, IT monitoring and automation tooling.
  • Problem solving complex issues that arise in day to day running of process automations
  • To create any documentation/ training required to deliver change or to enhance the supportability of the service
  • Own the internally developed operational checks and portals and to respond to and support any incidents which are raised
  • To support Incremental improvements as part of teams backlog and ensuring tooling are up to date, and encompasses all relevant IT configuration item
  • Bring new ways of working to ensure that we maintain the best possible uptime for IT services and processes
  • Implement and continually develop automated checks/resolution on failure where possible to minimize the manual tasks currently carried out by Support teams.
  • Own ServiceNow development and continually work with the Service Support & Operations Manager and Delivery Manager to prioritise business needs.
  • Working with Internal teams to increase the effectiveness of the tools used and Transition knowledge to relevant stakeholders. 
Skills and expertise required:
  • Experience of working in a fast-paced environment.
  • Exceptional communication and organisational skills with an ability to work under pressure .
  • Experience working with different system architectures
  • Experience with RPA tooling – UI path
  • Experience with ITSM tooling – ServiceNow
  • Experience in solutioning complex business challenges • Experience with Powershell, VB. Net, JavaScript and SQL
  • Previous agile experience is advantageous