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Support Centre

Maintenance Helpdesk Co-ordinator

Hours Per Week:
Vacancy Type:
Advertising End Date:
28 Jun 2019
Job Description
 Here at Dunelm we are on the lookout for a Maintenance Helpdesk Co-ordinator to join our busy team at our Store Support Centre.

As a Maintenance Helpdesk Co-ordinator your main responsibility will be to provide Store Support via the maintenance help desk and to maintain all operating systems and associated documents. 

Other responsibilities will include:

  • Maintain accurate records and ensure that all necessary paperwork is stores & presented in a professional manner
  • Issuing feedback from stores
  • Placing orders via Service now
  • Ensuring PPM works are completed within the times frames with adequate paperwork
  • Confirming with contractors that jobs have been completed
  • Updating stores on work orders
  • Take accurate messages on the works required at store and pass on to the relevant contractors
  •  Giving technical information to stores to rectify faults
  • Liaising with contractors
  • Taking in of deliveries


  • Annual leave days + bank holidays + buy unlimited holidays
  • Staff discount (off sale items too), double discount days and sample sale
  • Birthday paid day off
  • Charity day paid day off
  • House moving day paid day off
  • Share save scheme
  • Baby, bump and beyond - young parents network (MAT/PAT leave returners) 
  • Peoples pension
  • Gym discount
  • Cycle to work
  • Mobile phone discount
  • Childcare vouchers
  • Plus many more from restaurant, cinema, hotel discounts and discounts on fashion retailers!