Roles /

Contact Centre

Help support the over 30 million customers who shop with us every year

This 200-strong team handles around 700,000 customer interactions a year via phone, email and social media. You might help customers find the right product, place an order or check the progress of a delivery. Or you could work in behind-the-scenes support.

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Positions

Customer Service Advisor

Customer Service Advisor
Team Leader

Team Leader
Contact Centre Support

Contact Centre Support
Contact Centre Manager

Contact Centre Manager

Saloni - Team Manager, Contact Centre

With our brands there’s something for everyone.

Starting as a Customer Service Advisor, Saloni progressed her career and became a Team Manager within 18 months. Across Dunelm there’s plenty of variety, and definitely something for everyone.

“...there’s something for everyone, so come work with us, join the family.”

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Locations

Contact Centre jobs near me

We're based to the side of our Dunelm Store in Radcliffe, Greater Manchester and enjoy free on-site parking, a recently refurbished modern environment, colleague rest areas, good public transport links and table football!

What happens next?

Make your application

Follow the on-screen instructions and, when you’re happy with your form, press submit.

Screening

We look through the information to assess how suitable you are for the role. We’ll get back to you as soon as we can.

Assessment centre

If you pass initial screening, we’ll invite you to an assessment centre where you’ll meet us and other applicants. Before you come we’ll ask you to visit a store. On the day you’ll take part in a few simple exercises that help you show off your skills and decide if the role is right for you.

Final decision

Within a week, we’ll give you feedback on your performance and, with any luck, we’ll offer you a job!

What our colleagues are saying

Working for Dunelm is absolutely fab… you’ve got plenty of variety, there’s something for everyone, so come work with us, join the family.
Saloni, Team Manager, Contact Centre

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