Frequently asked questions

Section 1


Is there any help for people with disabilities who want to apply?

Yes, we've provided an accessibility tool on the website to help you navigate through the site and online application process.

If you require any adjustments to assist you at the interview/assessment centre stage, please notify us in advance of your attendance.

We work in partnerships with Job Centre Plus, Shaw Trust, Remploy and the Down's Syndrome Association who will be more than happy to support you through our recruitment process.

If you have any specific questions you can contact us through [email protected]

Section 2

Application and Assessment

Do I need to register/create a log-in to apply for a job?

Yes. For us to be able to receive your application and track your application through the recruitment process, we need you to log-in or create an account.

How long does it take for me to hear back on my application?

It can be up to 3 weeks, so please be patient. We like to look at all applications very carefully, but some of our more popular roles attract a large response and it can take us a while to get back to everyone.

How can I contact the store where I'm being interviewed?

All of our store recruitment is handled by our Central Recruitment team in our Support Centres, so any query you have relating to your application can be handled by e-mailing [email protected]

Can I send my CV directly to you?

We would like candidates to submit a CV online with your application. If you have any trouble uploading your CV please contact us [email protected]

What are job alerts?

Job alerts can be used if we currently don’t have any opportunities that match your skill set, interests or location. Sign up for these alerts and, when an opportunity becomes available, you will receive an e-mail to let you know a suitable vacancy has opened.

How do I set up job alerts?

You can click here to register your interest in any opportunities that may not be active at the moment.

How do I unsubscribe to job alerts?

Scroll down to the bottom of a job alert e-mail and tick unsubscribe. Another way is to log in to your profile and change your job alert preferences. You can update your preferences, or simply change it to 'No' to stop receiving alerts.

I have forgotten my password, what do I do?

Follow this link to request a new password.

How do I attach a covering letter to my applications?

You can attach a covering letter with your application once you have registered your details with us. As you go through the application process you will be given the option of uploading 2 documents. Please ensure one of the documents is an up-to-date CV, the second document can be a covering letter.

How do I update my CV on the careers page?

On the my CVs section of your account you can delete and upload any documents currently assigned to your profile.

Can I apply for more than one job?

If you feel that your skills and experience are a match for multiple positions, you may apply for multiple roles. If you are unsure about which role best suits you, try using our Career Finder tool.

Section 3

Money and the law

How will I be paid?

By BACS into a UK bank account, which must be in your own name. If you are a retail colleague then you will be paid every fourth Friday for the previous four-weekly published period. If you are a salaried colleague then you will be paid the last Friday of each month (unless it's a bank holiday).

Which documents do I need for proof of my right to work in the UK?

The easiest way to verify your right to work would be to provide an original UK or EU Passport or a long birth certificate, along with evidence of your National Insurance number. If you are a non UK/EU citizen then you will need a biometric visa that shows you have the right to work in the UK.

How old do you need to be to work at Dunelm

You must be 16 years or older to work for Dunelm.

Do Dunelm sponsor via applications?

We don't offer sponsorship. To join us, you'd need to have the necessary Right To Work documentation.

Section 4


How many graduates do you take on each year?

We offer around 10 places on our Graduate Programme each year but there is no limit to the number of graduates who can take up entry-level positions.

What is the closing date for applications?

31 December, though you can apply earlier. Assessment centres take place during January/February.

What is your assessment process?

We have an in-depth two-stage assessment centre that takes place in January/February for graduates starting the following September. You'll be set a brief ahead of the assessment centre and asked to present back your findings to the interview panel. There will also be a number of group activities to allow you to demonstrate your strengths and competencies.

How soon will I know if I have a job with Dunelm?

You'll hear back within a week of the assessment centre.

What sort of prospects do I have after I complete the Graduate Programme?

You're destined for a leadership role in the business! On completion of the two-year graduate programme, you will be offered a role that makes the most of your new skills and experience.

Who do I contact with questions about applying as a graduate?

Section 5


How many placements do you offer each year?

We offer eight placements in total across Buying, Merchandising, Marketing (Leicester), Digital (Leicester) and Logistics (Stoke-on-Trent).

Who can apply?

You must be on a degree course that requires or gives the option for a 12-month industrial placement as part of the course.

When is the closing date?

First weekend of December of the year before you want to start your placement..

What is your assessment process?

We run assessment centres in January which typically include group activities and individual interviews to help you demonstrate your strengths and competencies.

What happens on the placement programme?

Starting in July and lasting 12 months, the programme gives you experience in an entry-level role, as well as involvement in a business-related project relevant to your placement area.

What are my prospects after the programme?

You'll go back to university with a wealth of experience that you can go on to use in your future career, wherever that may be. However we do encourage Placement students who've done well to return to us when they graduate.

Section 6


Who can apply for an apprenticeship with Dunelm?

Anyone can study for an apprenticeship with Dunelm if they pass the selection process. New entrants are restricted to the Textiles Manufacturing Apprenticeship based in Leicester. However, once you have a job with Dunelm you can apply for the full range of apprenticeships at many different sites, providing the training is relevant to your current role or future career development.

How many apprentices do you take on?

We do not put a limit on the number of apprenticeship places we offer.

What kind of prospects do I have after completing an apprenticeship?

Specific career paths depend on the type of qualification and the needs of the business. However, you will have a nationally recognised qualification and new skills and experience that make internal promotions more likely.